Children Welfare

During afternoon play Sam’s mother comes to you and asks for personal information about Dali, a boy in your room (4 years). She asks you if Dali is the child that hits Sam and uses rude words. She then suggests that Dali is aggressive because of his home life and culture. When you explained that you could not divulge any information due to confidentiality and felt uncomfortable with the stereotyping she was suggesting, she became annoyed and walked out of the room to collect her child from outside. When you went outside you overheard the mother talking to another parent about Dali saying, “His bad behaviour is because his family is from India and the parents are aggressive to him, I know because I watched a documentary on the home lives in India”. The following day Sam (3.5 years) started excluding Dali from playing in the home corner saying “You are naughty and not allowed to be our friend, my mummy said so”. Dali became upset and sat by himself for the rest of the morning. Generally in your room Dali is not aggressive and rarely yells or has confrontation and since Sam started excluding him has become very withdrawn as the other boys in the room have started copying what Sam is saying to him. Dali’s mum and Dali’s uncle approached you the following day; Dali’s uncle was with his mother as his mother had limited English. Dali’s uncle told you that Dali was crying last night at home and said that he doesn’t want to come to care anymore because Sam’s mummy said that he isn’t allowed any friends anymore. He requested that since Sam is bullying her son, Sam be removed from the room due to harassment effective immediately. You are still fairly new to working as an assistant and feel that this issue is getting quite out of hand  

1. What is the source of conflict in this incident and how can you address it appropriately?
2. What are the potential ethical issues and dilemmas within the case study?
3. What potential ethical issues/dilemmas might Dali’s mothers request have on your job role?
4. Explain what the rights are of each person involved and how will you protect and uphold the rights of Dali and Sam?
5. How will you ensure that both Sam and Dali have the same access to the service and program regardless of their parent’s differing personal beliefs? What policies, procedures and job responsibilities guided your decision?
6. List three (3) problem solving techniques will you use when being faced with competing value systems？
7. Who would be the appropriate person for you to talk to about this matter and what issues would you raise with them?
8. According to the sample assistant position description in your learner resources what are your responsibilities and roles in regards to the incident?
9. What regulation would guide your actions in this situation?
10. Explain what process you would do in regards to Dali’s mother’s complaint. Use your services complaints policy to guide your answer.
11. Detail your duty of care to both children?
12. Why would your conduct in not telling your supervisor or nominated supervisor about the situation be unethical?
13. How do you ensure your personal values and attitude doesn’t influence or judge what the mothers are doing in this situation?
14. Is the incident a legal or ethical problem? Explain your answer.
15. How will you ensure that the issue is resolved while maintaining confidentiality?
16. What do you think would be a suitable solution to the issue?
17. Explain your understanding of discrimination and then explain can you ensure no one is discriminated against in the case s